Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.925sterlingsilverjewellery.co.za (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Debit Card Numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress and associated programs to power our online store–you can read more about how WordPress and Woocommerce uses your Personal Information here: https://www.wordpress.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at 925sterlingsilverjewelleryand@gmail.com or by WhatsApp 064 521
INTRODUCTION
This is Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories ’s privacy policy.
This policy applies to all personal information of visitors to our website (www.925SterlingSilverJewellery .co.za) also referred to as the “site” and all customers using Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories products and services. Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories respects the privacy of its customers and undertakes not to trade in or share their personal information, nor monitor their communications, except when required to do so by law or as provided for herein.
This Policy confirms how and when Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories will gather customers’ personal information and how we intend to use it. The Policy also provides our customers with an avenue of redress where Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories or any of its employees has infringed any of your rights.
Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories may need to change or update this policy from time to time. Any updated versions will be placed on our website and will be effective from the date of posting.
COLLECTION OF PERSONAL INFORMATION
From time to time, Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories will collect certain personal information about our customers and visitors to our website and mobile applications. Such information will include both identifiable personal data, as well as non-identifiable personal information. We respect your privacy rights and we comply with all applicable laws in handling personal information.
When used in this privacy statement, the term “personal information” has the meaning given to it in the Protection of Personal Information Act, 2013 (POPI). Generally speaking, personal information is any information that can be used to personally identify a natural or juristic person. If any information that we collect personally identifies you, or you are reasonably identifiable from it, we will treat it as personal information.
Identifiable personal information will be collected when a customer or potential customer signs a contract for a service or product, register for products or services, responds to customer surveys, communications and promotions or contacts Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories Customer Care and/or visits or browse’s our website or make use of our products. We may also, with your permission and consent and as permitted by law, collect personal information about you from other organisations or third parties where appropriate. In most cases, Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories will collect personal information to ensure network integrity and to ensure continued provision of the most relevant content and best possible service that suits the needs of our customers. In some instances, law requires Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.
Non-identifiable information is gathered automatically when a person visits Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories ‘s website, those websites hosted by Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories and/or Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories mobile applications and the information so obtained will be stored for use in the Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories system(s).
If you provide us with personal information relating to a third party, please make sure that you are authorised to do so.
THE INFORMATION WE COLLECT
The information that we collect depends on the Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories products and services that you subscribe to. This includes but is not limited to the following:
your name, date of birth, home language, address, account information and email addresses;
your preference for products, services and activities;
your contacts with us from time to time;
billing and account information, payment records;
the phone numbers that you call and the date, time and length of calls; and
cookies and usage data.
USE OF PERSONAL INFORMATION
Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories may on occasion use and analyse your personal information to:
contact you about promotional offers; advise you of matters relevant to our service and in some cases, solicit your feedback; process goods and services ordered and to keep you updated of order processing; provide and maintain the relevant service to you; provide customer care and support; to detect, prevent and address technical issues; administer the website and mobile applications (as the case may be); carry our research and statistical analysis. You may opt out of receiving any communications of this nature by contacting our customer service representatives. We may also log the websites you visit, collect IP addresses and information about your operating system and the type of browser you use for the purposes of our network/ system administration and to audit the use of our site. This data, however, will not be used to identify individual users. Any information Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence to other departments within Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns and will otherwise be kept confidential.
Usage Date- Mobile
When you access the Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories Service(s) by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”).
Tracking and Cookies Data.
Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories uses cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to: our employees, contractors or third party service providers in connection with the Website, and our business operators; our insurers, underwriters and professional advisors, including our accountants, lawyers, business advisors and consultants; new colleagues and the manager of any entity through which they operate if we merge, combine or divests a part of our business; law enforcement or regulatory bodies as required by law; any other juristic or natural person for any authorised purpose with your express consent; protect and defend the rights and property of Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories ; and prevent and/or investigate possible wrongdoing in connection with our services. We will never sell your personal information. We do not currently send personal information outside of South Africa. Should it become necessary to do so, we will do so in accordance with applicable laws. We may use your contact details to send you details of new products or services that may interest you. These communications may be sent in various forms (including by post and by email) in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method practical.
TRANSFER OF DATA
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
PUBLIC SPACE (BULLETIN BOARDS, CHAT ROOMS, SOCIAL MEDIA AND THIRD-PARTY SITES)
Any information that customers disclose in a public space, including on any bulletin board, chat room, social media or any site Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories may own, is available to anyone else who visits that space. Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories cannot safeguard any information you disclose there.
SITE LINKING
Sites hosted by Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories may contain links to sites that belong to third parties unrelated to us. Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories cannot be held responsible for any use of your personal information arising from you disclosing such information on third party sites. Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit. Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
REMARKETING
Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories uses 3rd party vendor re-marketing tracking cookies, including the Google AdWords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories respects your privacy and are not collecting any identifiable information with Google’s or any other 3rd party remarketing system. The third party vendors, including but not limited to Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
SECURITY
As the Website is accessible via the internet, and the internet is inherently insecure, we cannot guarantee the security of information you send to us online (including that it will not be intercepted). You send information to us online so at your own risk. We may keep your personal information in either electronic or hard copy form. In both cases, we take reasonable and appropriate steps to ensure that the personal information is protected from misuse and loss and from unauthorized access, modification or disclosure. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION
You have the right to contact us at any time requesting: confirmation that we have your personal information; access to the records containing your personal information or a description of the personal information that we hold about you; the identity or categories of third parties who have had, or currently have, access to your personal information; and Request that we update incorrect information. Details on how to make a request are available in our PAIA manual. When making a request, we will require adequate proof of your identity. We will try to provide you with suitable means of accessing information, where you are entitled to it, by for example, posting or emailing it to you. There may be instances where we cannot grant access to your personal information. For example, if access would interfere with the privacy of others or would result in a breach of confidentiality, we may need to refuse access. If we refuse access, we will give written reasons for the refusal. If you believe that any personal information that we hold about you is inaccurate, irrelevant, outdated, incomplete or misleading, you may ask us to correct it. If you believe that any personal information that we hold about you is excessive or have been unlawfully obtained or that we are no longer authorised to retain it, you may ask us to destroy or delete it. If we do not agree that there are grounds for action, you may ask us to add a note to the personal information stating that you disagree with it. We may charge a reasonable fee to cover its administrative and other costs in providing information to you. We will not charge for simply making a request or for making any corrections to personal information. You have the right to request the deletion of personal information held, which will be implemented subject to applicable law.
ANALYTICS: SERVICE PROVIDERS
Divine Divas Pamper Parties & Vrolik en Vars & 925 Sterling Silver Jewellery AND Accessories may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may use third party Service Providers to monitor and analyze the use of our Service.
CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
COMPLAINTS
If you believe that your personal information has been unlawfully accessed or acquired, you can contact us on 925sterlingsilverjewelleryand@gmail .co.za and provide details of the incident so that we can investigate it. We will treat your complaints confidentially (unless otherwise required by law), investigate those complaints and aim to ensure that they are resolved within a reasonable time.
CHANGES TO PERSONAL INFORMATION
If your personal information changes, please let us know and provide us with all changes as soon as reasonably possible to enable us to update it.